Three years ago, I was a scared man trying to find a good job. I was desperate, I was naive, and did I mention desperate? So I landed a job as a Customer Service Representative. My close friend said that the title had too much sugarcoating on it, and she simply referred to my job as the Telephone Operator. I had to smile, partly because she was the only true friend I know and also because, deep inside my heart, I knew she was correct.
The job was formative at best and scary at worst. Formative, because I was put into the English-speaking team. Scary, because 69% of the customers calling in were angry at one thing or another. And don't get me